Job Description
We are seeking a Support Technician to join our team! You will resolve computer-related issues for your customers. INxSQL Software is a distribution software package (full ERP) with built in CRM, Wireless Warehouse and eCommerce platforms. Our support team is responsible for learning and supporting the entire software solution. We will provide job training for all duties and responsibilities!
Qualifications
- Previous experience in customer service
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Strong written/verbal communication skills
- Ability to work collaboratively, independently, and as a member of a team environment
- Strong people skills, phone service with a smile, active listening skills
- Ability to multi-task, prioritize and manage time efficiently
- Basic Understanding of Microsoft Applications (word, excel, outlook etc.)
- Must be a self-directed, self-starting individual, capable of working to their objectives with limited supervision
- Great attitude, willing to learn, be an integral part of a team
Responsibilities
- Provide technical assistance with computer software- INxSQL
- Provide accurate, valid and complete information by using the methods/tools provided
- Resolve issues for clients via phone or electronically
- Track customer issues and resolutions
- Follow communication procedures, guidelines and policies
Preferred Skills
- Proficient in Microsoft Applications (word, excel, outlook etc.)
- Accounting/Bookkeeping skills
- Networking Skills
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
- Parental leave
- Work from home
Pay
- From $30,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
- Parental leave
- Work from home
Schedule
- 8 hour shift
- Monday to Friday
Supplemental Pay
- Bonuses
COVID-19 considerations:
No interaction with the public, most employees are vaccinated, small work environment with large rooms, tall ceilings, spaced out cubicles and great ventilation.
Ability to commute/relocate:
- Waterford, MI 48328: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associates Degree (Preferred)
