Job Description

We are seeking a Support Technician to join our team! You will resolve computer-related issues for your customers. INxSQL Software is a distribution software package (full ERP) with built in CRM, Wireless Warehouse and eCommerce platforms. Our support team is responsible for learning and supporting the entire software solution. We will provide job training for all duties and responsibilities!

Qualifications

  • Previous experience in customer service
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Strong written/verbal communication skills
  • Ability to work collaboratively, independently, and as a member of a team environment
  • Strong people skills, phone service with a smile, active listening skills
  • Ability to multi-task, prioritize and manage time efficiently
  • Basic Understanding of Microsoft Applications (word, excel, outlook etc.)
  • Must be a self-directed, self-starting individual, capable of working to their objectives with limited supervision
  • Great attitude, willing to learn, be an integral part of a team

Responsibilities

  • Provide technical assistance with computer software- INxSQL
  • Provide accurate, valid and complete information by using the methods/tools provided
  • Resolve issues for clients via phone or electronically
  • Track customer issues and resolutions
  • Follow communication procedures, guidelines and policies

Preferred Skills

  • Proficient in Microsoft Applications (word, excel, outlook etc.)
  • Accounting/Bookkeeping skills
  • Networking Skills

Benefits

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Work from home

Pay

  • From $30,000.00 per year

Benefits

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Work from home

Schedule

  • 8 hour shift
  • Monday to Friday

Supplemental Pay

  • Bonuses

COVID-19 considerations:
No interaction with the public, most employees are vaccinated, small work environment with large rooms, tall ceilings, spaced out cubicles and great ventilation.

Ability to commute/relocate:

  • Waterford, MI 48328: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Associates Degree (Preferred)
  • Are you able to reliably commute to Waterford, MI 48328?

  • What is the highest level of education you have completed?
  • Please list 2-3 dates and time frames that you could do an interview
  • Are you authorized to work in the United States?




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